Shipping policy

📦 Standard Luxury Candle Shipping Policy

1. Order Processing Time

This section manages customer expectations for when their order will leave your facility.

• Processing Time: All orders are processed and packed within [2-3] business days (Monday-Friday, excluding major holidays).

• Weekend/Holiday Orders: Orders placed after [e.g., 12:00 PM EST] on Friday, or on weekends/holidays, will begin processing on the next business day.

2. Shipping Rates and Carriers

This outlines how shipping costs are handled. For small businesses, Flat Rate or Calculated at Checkout are the most common methods.

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the package weight, destination, and the service selected (USPS, UPS, or FedEx).  

• Free Shipping: We offer Free Shipping on all orders over $100 within the contiguous U.S.  

• Tracking: Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Please allow 24-48 hours for the tracking information to update.  

3. Packaging and Warm Weather Policy (Crucial for Soy Wax)

This is the most critical part for a candle business, as it sets expectations for melting and damage, especially for 100% soy wax.

• Secure Packaging: All 11oz glass jar candles are individually wrapped in [e.g., bubble wrap and tissue paper] and secured within a durable corrugated box with sufficient void fill (packing peanuts/crinkle paper) to prevent breakage during transit.

• Warm Weather Shipping (Summer/Hot Climates):

• To prevent melting, we strongly recommend choosing an Expedited Shipping option during periods of extreme heat.

• During the months of [e.g., May to September], we may limit shipping days to Monday through Wednesday to prevent packages from sitting in hot warehouses or trucks over the weekend.  

• Customer Responsibility: Once a package is in the carrier's possession, we cannot control environmental conditions. Please track your package and retrieve it from your mailbox or doorstep immediately upon delivery. We are not responsible for candles melted due to being left outside.

4. Damaged, Lost, or Stolen Packages

This provides a clear process for handling issues, protecting both you and the customer.

• Damaged Items: If your candle arrives broken or damaged, please contact us immediately within [7] days of delivery at [Your Contact Email].

• Required Documentation: We will require photos of (1) the damaged product and (2) the original packaging/shipping box to file a claim with the carrier.

• We will send a replacement or issue a refund once the claim process is initiated. Do not discard the damaged items or packaging until advised by us.

• Lost or Stolen Packages:

• We are not responsible for lost or stolen packages after the carrier has marked them as "Delivered."

• If a package is marked delivered but you cannot find it, please first check with neighbors and contact the carrier directly to file a claim.